This page summarises surgery activity and patient contact for December 2025, with comparison to the previous reporting period.
Telephone Activity
Total number of telephone calls to the surgery:
5244 calls
Decrease of 596 compared to the previous period (previous: 5840)
Calls answered within 2 minutes:
1578 calls
Increase of 196 (previous: 1382)
Calls abandoned:
915 calls
Decrease of 382 (previous: 1297)
Prescribing and Clinical Administration
Items issued via prescription:
33582 items
Increase of 5080 (previous: 28502)
Fit notes issued:
283 notes
Increase of 35 (previous: 248)
Referrals made:
308 referrals
Increase of 3 (previous: 305)
Patient Communication
Administrative communications (letters and emails):
5786 messages
Increase of 1600 (previous: 4186)
Text messages sent and received:
1327 messages
Decrease of 714 (previous: 2041)
Total digital requests submitted to the practice:
2815 requests
Decrease of 511 (previous: 3326)
Appointments
Total appointments:
3660 appointments
Decrease of 222 (previous: 3882)
Appointments attended:
3517 appointments (96.09% of all appointments)
Decrease of 195 (previous: 3712)
Appointments not attended (Did Not Attend – DNA):
143 appointments (3.90% of all appointments)
Decrease of 27 (previous: 170)