This page summarises surgery activity and patient contact for November 2025, with comparison to the previous reporting period.
Telephone Activity
Total number of telephone calls to the surgery:
5840 calls
Decrease of 736 compared to the previous period (previous: 6576)
Calls answered within 2 minutes:
1382 calls
Decrease of 519 (previous: 1901)
Calls abandoned:
1297 calls
Increase of 206 (previous: 1091)
Prescribing and Clinical Administration
Items issued via prescription:
28502 items
Decrease of 3785 (previous: 32287)
Fit notes issued:
248 notes
Decrease of 29 (previous: 277)
Referrals made:
305 referrals
Decrease of 77 (previous: 382)
Patient Communication
Administrative communications (letters and emails):
5186 messages
Decrease of 757 (previous: 4943)
Text messages sent and received:
2041 messages
Decrease of 2034 (previous: 4075)
Total digital requests submitted to the practice:
3326 requests
Increase of 18 (previous: 3308)
Appointments
Total appointments:
3882 appointments
Decrease of 685 (previous: 4567)
Appointments attended:
3712 appointments (95.62% of all appointments)
Decrease of 207 (previous: 3919)
Appointments not attended (Did Not Attend – DNA):
170 appointments (4.37% of all appointments)
Decrease of 478 (previous: 648)