This page summarises surgery activity and patient contact for July 2025, with comparison to the previous reporting period.
Telephone Activity
Total number of telephone calls to the surgery:
6462 calls
Increase of 207 compared to the previous period (previous: 6255)
Calls answered within 2 minutes:
2054 calls
Increase of 33 (previous: 2021)
Calls abandoned:
1025 calls
Decrease of 65 (previous: 1090)
Prescribing and Clinical Administration
Items issued via prescription:
33703 items
Increase of 1743 (previous: 31960)
Fit notes issued:
254 notes
Decrease of 55 (previous: 309)
Referrals made:
395 referrals
Increase of 23 (previous: 372)
Patient Communication
Administrative communications (letters and emails):
5938 messages
Increase of 1723 (previous: 4215)
Text messages sent and received:
1581 messages
Increase of 328 (previous: 1253)
Total digital requests submitted to the practice:
2759 requests
Increase of 0 (previous: 2759)
Appointments
Total appointments:
3762 appointments
Increase of 400 (previous: 3362)
Appointments attended:
3642 appointments (96.81% of all appointments)
Increase of 407 (previous: 3235)
Appointments not attended (Did Not Attend – DNA):
120 appointments (3.19% of all appointments)
Decrease of 7 (previous: 127)