This page summarises surgery activity and patient contact for June 2025, with comparison to the previous reporting period.
Telephone Activity
Total number of telephone calls to the surgery:
6255 calls
Increase of 354 compared to the previous period (previous: 5901)
Calls answered within 2 minutes:
2021 calls
Decrease of 36 (previous: 2057)
Calls abandoned:
1090 calls
Increase of 203 (previous: 1090)
Prescribing and Clinical Administration
Items issued via prescription:
31960 items
Increase of 644 (previous: 31316)
Fit notes issued:
309 notes
Increase of 19 (previous: 290)
Referrals made:
372 referrals
Increase of 42 (previous: 330)
Patient Communication
Administrative communications (letters and emails):
4215 messages
Decrease of 175 (previous: 4390)
Text messages sent and received:
1253 messages
Decrease of 128 (previous: 1381)
Total digital requests submitted to the practice:
2759 requests
Decrease of 673 (previous: 3432)
Appointments
Total appointments:
3362 appointments
Increase of 213 (previous: 3149)
Appointments attended:
3235 appointments (96.22% of all appointments)
Increase of 174 (previous: 3061)
Appointments not attended (Did Not Attend – DNA):
127 appointments (3.77% of all appointments)
Increase of 39 (previous: 88)