This page summarises surgery activity and patient contact for May 2025, with comparison to the previous reporting period.
Telephone Activity
Total number of telephone calls to the surgery:
5901 calls
Decrease of 535 compared to the previous period (previous: 6436)
Calls answered within 2 minutes:
2057 calls
Decrease of 106 (previous: 2163)
Calls abandoned:
887 calls
Decrease of 186 (previous: 1073)
Prescribing and Clinical Administration
Items issued via prescription:
29840 items
Decrease of 3863 (previous: 33703)
Fit notes issued:
290 notes
Increase of 1 (previous: 289)
Referrals made:
330 referrals
Decrease of 7 (previous: 337)
Patient Communication
Administrative communications (letters and emails):
4390 messages
Decrease of 638 (previous: 5028)
Text messages sent and received:
1381 messages
Increase of 96 (previous: 1285)
Total digital requests submitted to the practice:
3432 requests
Increase of 649 (previous: 2783)
Appointments
Total appointments:
3149 appointments
Decrease of 135 (previous: 3284)
Appointments attended:
3061 appointments (97.2% of all appointments)
Decrease of 134 (previous: 3195)
Appointments not attended (Did Not Attend – DNA):
88 appointments (2.8% of all appointments)
Decrease of 1 (previous: 89)