This page summarises surgery activity and patient contact for March 2025, with comparison to the previous reporting period.
Telephone Activity
Total number of telephone calls to the surgery:
7444 calls
Increase of 765 compared to the previous period (previous: 6679)
Calls answered within 2 minutes:
2813 calls
Increase of 191 (previous: 2622)
Calls abandoned:
1050 calls
Increase of 407 (previous: 643)
Prescribing and Clinical Administration
Items issued via prescription:
31264 items
Increase of 2268 (previous: 28996)
Fit notes issued:
286 notes
Increase of 44 (previous: 242)
Referrals made:
278 referrals
Decrease of 31 (previous: 309)
Patient Communication
Administrative communications (letters and emails):
4425 messages
Increase of 511 (previous: 3914)
Text messages sent and received:
2312 messages
Decrease of 248 (previous: 2560)
Total digital requests submitted to the practice:
2110 requests
Increase of 748 (previous: 1362)
Appointments
Total appointments:
3762 appointments
Increase of 136 (previous: 3626)
Appointments attended:
3611 appointments (95.99% of all appointments)
Increase of 174 (previous: 3437)
Appointments not attended (Did Not Attend – DNA):
151 appointments (4.01% of all appointments)
Decrease of 38 (previous: 189)