This page summarises surgery activity and patient contact for February 2025, with comparison to the previous reporting period.
Telephone Activity
Total number of telephone calls to the surgery:
679 calls
Decrease of 917 compared to the previous period (previous: 7596)
Calls answered within 2 minutes:
2622 calls
Decrease of 79 (previous: 2801)
Calls abandoned:
643 calls
Decrease of 180 (previous: 823)
Prescribing and Clinical Administration
Items issued via prescription:
28996 items
Decrease of 3827 (previous: 32823)
Fit notes issued:
242 notes
Decrease of 12 (previous: 254)
Referrals made:
309 referrals
Decrease of 3 (previous: 312)
Patient Communication
Administrative communications (letters and emails):
3914 messages
Decrease of 1293 (previous: 5207)
Text messages sent and received:
2560 messages
Increase of 1358 (previous: 1202)
Total digital requests submitted to the practice:
1362 requests
Decrease of 302 (previous: 1664)
Appointments
Total appointments:
3626 appointments
Decrease of 559 (previous: 4185)
Appointments attended:
3437 appointments (94.79% of all appointments)
Decrease of 547 (previous: 3984)
Appointments not attended (Did Not Attend – DNA):
189 appointments (5.21% of all appointments)
Decrease of 12 (previous: 201)