This page summarises surgery activity and patient contact for January 2026, with comparison to the previous reporting period.
Telephone Activity
Total number of telephone calls to the surgery:
5941 calls
Increase of 697 compared to the previous period (previous: 5244)
Calls answered within 2 minutes:
1772 calls
Increase of 194 (previous: 1578)
Calls abandoned:
1029 calls
Increase of 114 (previous: 915)
Prescribing and Clinical Administration
Items issued via prescription:
31119 items
Decrease of 2463 (previous: 33582)
Fit notes issued:
284 notes
Increase of 1 (previous: 283)
Referrals made:
376 referrals
Increase of 68 (previous: 308)
Patient Communication
Administrative communications (letters and emails):
5898 messages
Increase of 112 (previous: 5786)
Text messages sent and received:
2343 messages
Increase of 1016 (previous: 1327)
Total digital requests submitted to the practice:
2928 requests
Increase of 113 (previous: 2815)
Appointments
Total appointments:
3916 appointments
Increase of 256 (previous: 3660)
Appointments attended:
3807 appointments (97.22% of all appointments)
Increase of 290 (previous: 3517)
Appointments not attended (Did Not Attend – DNA):
109 appointments (2.78% of all appointments)
Decrease of 34 (previous: 143)