This page summarises surgery activity and patient contact for February 2026, with comparison to the previous reporting period.
Telephone Activity
Total number of telephone calls to the surgery:
5448 calls
Decrease of 493 compared to the previous period (previous: 5941)
Calls answered within 2 minutes:
1822 calls
Increase of 50 (previous: 1772)
Calls abandoned:
773 calls
Decrease of 256 (previous: 1029)
Prescribing and Clinical Administration
Items issued via prescription:
28141 items
Decrease of 2978 (previous: 31119)
Fit notes issued:
255 notes
Decrease of 29 (previous: 284)
Referrals made:
365 referrals
Decrease of 11 (previous: 376)
Patient Communication
Administrative communications (letters and emails):
5211 messages
Decrease of 687 (previous: 5898)
Text messages sent and received:
1646 messages
Decrease of 697 (previous: 2343)
Total digital requests submitted to the practice:
2798 requests
Decrease of 130 (previous: 2928)
Appointments
Total appointments:
3736 appointments
Decrease of 180 (previous: 3916)
Appointments attended:
3615 appointments (96.76% of all appointments)
Decrease of 192 (previous: 3807)
Appointments not attended (Did Not Attend – DNA):
121 appointments (3.23% of all appointments)
Increase of 12 (previous: 109)