This page summarises surgery activity and patient contact for April 2026, with comparison to the previous reporting period.
Telephone Activity
Total number of telephone calls to the surgery:
5683 calls
Increase of 101 compared to the previous period (previous: 5582)
Calls answered within 2 minutes:
2055 calls
Decrease of 239 (previous: 2294)
Calls abandoned:
825 calls
Decrease of 70 (previous: 895)
Prescribing and Clinical Administration
Items issued via prescription:
30162 items
Decrease of 1964 (previous: 32126)
Fit notes issued:
262 notes
Increase of 9 (previous: 253)
Referrals made:
333 referrals
Decrease of 52 (previous: 385)
Patient Communication
Administrative communications (letters and emails):
5472 messages
Decrease of 670 (previous: 6142)
Text messages sent and received:
1486 messages
Decrease of 410 (previous: 1896)
Total digital requests submitted to the practice:
2890 requests
Decrease of 37 (previous: 2927)
Appointments
Total appointments:
3628 appointments
Decrease of 183 (previous: 3811)
Appointments attended:
3510 appointments (96.74% of all appointments)
Decrease of 190 (previous: 3700)
Appointments not attended (Did Not Attend – DNA):
118 appointments (3.25% of all appointments)
Increase of 7 (previous: 111)