This page summarises surgery activity and patient contact for May 2026, with comparison to the previous reporting period.
Telephone Activity
Total number of telephone calls to the surgery:
5138 calls
Decrease of 545 compared to the previous period (previous: 5683)
Calls answered within 2 minutes:
2009 calls
Decrease of 46 (previous: 2055)
Calls abandoned:
738 calls
Decrease of 87 (previous: 825)
Prescribing and Clinical Administration
Items issued via prescription:
30161 items
Decrease of 1 (previous: 30162)
Fit notes issued:
251 notes
Decrease of 11 (previous: 262)
Referrals made:
362 referrals
Increase of 29 (previous: 333)
Patient Communication
Administrative communications (letters and emails):
6083 messages
Increase of 611 (previous: 5472)
Text messages sent and received:
1589 messages
Increase of 103 (previous: 1486)
Total digital requests submitted to the practice:
2713 requests
Decrease of 177 (previous: 2890)
Appointments
Total appointments:
3450 appointments
Decrease of 178 (previous: 3628)
Appointments attended:
3346 appointments (96.98% of all appointments)
Decrease of 164 (previous: 3510)
Appointments not attended (Did Not Attend – DNA):
104 appointments (3.01% of all appointments)
Decrease of 14 (previous: 118)