This page summarises surgery activity and patient contact for April 2025, with comparison to the previous reporting period.
Telephone Activity
Total number of telephone calls to the surgery:
6436 calls
Decrease of 1008 compared to the previous period (previous: 7444)
Calls answered within 2 minutes:
2163 calls
Decrease of 650 (previous: 2813)
Calls abandoned:
1073 calls
Increase of 24 (previous: 1050)
Prescribing and Clinical Administration
Items issued via prescription:
32744 items
Increase of 1480 (previous: 31264)
Fit notes issued:
289 notes
Increase of 3 (previous: 286)
Referrals made:
337 referrals
Increase of 59 (previous: 278)
Patient Communication
Administrative communications (letters and emails):
5028 messages
Increase of 603 (previous: 4425)
Text messages sent and received:
1285 messages
Decrease of 1027 (previous: 2312)
Total digital requests submitted to the practice:
2783 requests
Increase of 673 (previous: 2110)
Appointments
Total appointments:
3284 appointments
Decrease of 478 (previous: 3762)
Appointments attended:
3195 appointments (97.29% of all appointments)
Decrease of 416 (previous: 3611)
Appointments not attended (Did Not Attend – DNA):
89 appointments (2.71% of all appointments)
Decrease of 62 (previous: 151)