This page summarises surgery activity and patient contact for August 2025, with comparison to the previous reporting period.
Telephone Activity
Total number of telephone calls to the surgery:
5574 calls
Decrease of 888 compared to the previous period (previous: 6462)
Calls answered within 2 minutes:
2073 calls
Increase of 19 (previous: 2054)
Calls abandoned:
781 calls
Decrease of 244 (previous: 1025)
Prescribing and Clinical Administration
Items issued via prescription:
29840 items
Decrease of 3863 (previous: 33703)
Fit notes issued:
257 notes
Increase of 3(previous: 254)
Referrals made:
353 referrals
Decrease of 42 (previous: 395)
Patient Communication
Administrative communications (letters and emails):
4178 messages
Decrease of 1760 (previous: 5938)
Text messages sent and received:
3778 messages
Increase of 2197 (previous: 1581)
Total digital requests submitted to the practice:
3213 requests
Increase of 454 (previous: 2759)
Appointments
Total appointments:
3173 appointments
Decrease of 589 (previous: 3762)
Appointments attended:
3079 appointments (97.03% of all appointments)
Decrease of 563 (previous: 3642)
Appointments not attended (Did Not Attend – DNA):
94 appointments (3.79% of all appointments)
Decrease of 26 (previous: 120)