This page summarises surgery activity and patient contact for January 2025, with comparison to the previous reporting period.
Telephone Activity
Total number of telephone calls to the surgery:
7596 calls
Increase of 1035 compared to the previous period (previous: 6561)
Calls answered within 2 minutes:
2801 calls
Increase of 726 (previous: 2075)
Calls abandoned:
823 calls
Decrease of 84 (previous: 907)
Prescribing and Clinical Administration
Items issued via prescription:
32823 items
Decrease of 166 (previous: 32989)
Fit notes issued:
254 notes
Increase of 11 (previous: 243)
Referrals made:
312 referrals
Increase of 60 (previous: 252)
Patient Communication
Administrative communications (letters and emails):
5207 messages
Increase of 1407 (previous: 3800)
Text messages sent and received:
1202 messages
Increase of 40 (previous: 1162)
Total digital requests submitted to the practice:
1664 requests
Increase of 92 (previous: 1572)
Appointments
Total appointments:
4185 appointments
Increase of 461 (previous: 3724)
Appointments attended:
3984 appointments (95.2% of all appointments)
Increase of 427 (previous: 3557)
Appointments not attended (Did Not Attend – DNA):
201 appointments (4.8% of all appointments)
Increase of 34 (previous: 167)