This page summarises surgery activity and patient contact for July 2026, with comparison to the previous reporting period.
Telephone Activity
Total number of telephone calls to the surgery:
5881 calls
Increase of 40 compared to the previous period (previous: 5841)
Calls answered within 2 minutes:
2674 calls
Increase of 492 (previous: 2182)
Calls abandoned:
550 calls
Decrease of 157 (previous: 707)
Prescribing and Clinical Administration
Items issued via prescription:
32708 items
Increase of 1582 (previous: 31126)
Fit notes issued:
287 notes
Increase of 6 (previous: 281)
Referrals made:
477 referrals
Increase of 58 (previous: 419)
Patient Communication
Administrative communications (letters and emails):
5287 messages
Increase of 860 (previous: 4427)
Text messages sent and received:
1515 messages
Decrease of 536 (previous: 2051)
Total digital requests submitted to the practice:
3834 requests
Decrease of 120 (previous: 3954)
Appointments
Total appointments:
3956 appointments
Decrease of 100 (previous: 4056)
Appointments attended:
3820 appointments (96.56% of all appointments)
Decrease of 69 (previous: 3889)
Appointments not attended (Did Not Attend – DNA):
136 appointments (3.43% of all appointments)
Decrease of 31 (previous: 167)