This page summarises surgery activity and patient contact for June 2026, with comparison to the previous reporting period.
Telephone Activity
Total number of telephone calls to the surgery:
5841 calls
Increase of 703 compared to the previous period (previous: 5138)
Calls answered within 2 minutes:
2182 calls
Increase of 173 (previous: 2009)
Calls abandoned:
707 calls
Decrease of 31 (previous: 738)
Prescribing and Clinical Administration
Items issued via prescription:
31126 items
Increase of 965 (previous: 30161)
Fit notes issued:
281 notes
Increase of 30 (previous: 251)
Referrals made:
419 referrals
Increase of 57 (previous: 362)
Patient Communication
Administrative communications (letters and emails):
4427 messages
Decrease of 1656 (previous: 6083)
Text messages sent and received:
2051 messages
Increase of 462 (previous: 1589)
Total digital requests submitted to the practice:
3954 requests
Increase of 1241 (previous: 2713)
Appointments
Total appointments:
4056 appointments
Increase of 606 (previous: 3450)
Appointments attended:
3889 appointments (95.88% of all appointments)
Increase of 543 (previous: 3346)
Appointments not attended (Did Not Attend – DNA):
167 appointments (4.11% of all appointments)
Increase of 63 (previous: 104)