This page summarises surgery activity and patient contact for March 2026, with comparison to the previous reporting period.
Telephone Activity
Total number of telephone calls to the surgery:
5582 calls
Increase of 134 compared to the previous period (previous: 5448)
Calls answered within 2 minutes:
2294 calls
Increase of 472 (previous: 1822)
Calls abandoned:
895 calls
Increase of 122 (previous: 773)
Prescribing and Clinical Administration
Items issued via prescription:
32126 items
Increase of 3985 (previous: 28141)
Fit notes issued:
253 notes
Decrease of 2 (previous: 255)
Referrals made:
385 referrals
Increase of 20 (previous: 365)
Patient Communication
Administrative communications (letters and emails):
6142 messages
Increase of 931 (previous: 5211)
Text messages sent and received:
1896 messages
Increase of 250 (previous: 1646)
Total digital requests submitted to the practice:
2927 requests
Increase of 129 (previous: 2798)
Appointments
Total appointments:
3811 appointments
Increase of 75 (previous: 3736)
Appointments attended:
3700 appointments (97.08% of all appointments)
Increase of 85 (previous: 3615)
Appointments not attended (Did Not Attend – DNA):
111 appointments (2.9% of all appointments)
Decrease of 10 (previous: 121)