This page summarises surgery activity and patient contact for October 2025, with comparison to the previous reporting period.
Telephone Activity
Total number of telephone calls to the surgery:
6576 calls
Increase of 256 compared to the previous period (previous: 6320)
Calls answered within 2 minutes:
1901 calls
Decrease of 309 (previous: 2210)
Calls abandoned:
1091 calls
Increase of 237 (previous: 854)
Prescribing and Clinical Administration
Items issued via prescription:
32287items
Decrease of 1072 (previous: 33359)
Fit notes issued:
277 notes
Decrease of 26 (previous: 303)
Referrals made:
382 referrals
Increase of 16 (previous: 366)
Patient Communication
Administrative communications (letters and emails):
4943 messages
Increase of 390 (previous: 4553)
Text messages sent and received:
4075 messages
Decrease of 2660 (previous: 6735)
Total digital requests submitted to the practice:
3308 requests
Decrease of 404 (previous: 3712)
Appointments
Total appointments:
4567 appointments
Increase of 667 (previous: 3900)
Appointments attended:
3919 appointments (85.81% of all appointments)
Increase of 167 (previous: 3752)
Appointments not attended (Did Not Attend – DNA):
648 appointments (14.18% of all appointments)
Increase of 500 (previous: 148) *Figures high as this includes flu clinics