This page summarises surgery activity and patient contact for September 2025, with comparison to the previous reporting period.
Telephone Activity
Total number of telephone calls to the surgery:
6320 calls
Increase of 745 compared to the previous period (previous: 5574)
Calls answered within 2 minutes:
2210 calls
Increase of 137 (previous: 2073)
Calls abandoned:
854 calls
Increase of 73 (previous: 781)
Prescribing and Clinical Administration
Items issued via prescription:
33359 items
Increase of 3519 (previous: 29840)
Fit notes issued:
303 notes
Increase of 46 (previous: 257)
Referrals made:
366 referrals
Increase of 13 (previous: 353)
Patient Communication
Administrative communications (letters and emails):
4553 messages
Increase of 375 (previous: 4178)
Text messages sent and received:
6735 messages
Increase of 2957 (previous: 3778)
Total digital requests submitted to the practice:
3712 requests
Increase of 499 (previous: 3213)
Appointments
Total appointments:
3900 appointments
Increase of 727 (previous: 3173)
Appointments attended:
3752 appointments (96.2% of all appointments)
Increase of 673 (previous: 3079)
Appointments not attended (Did Not Attend – DNA):
148 appointments (3.79% of all appointments)
Increase of 54 (previous: 94)